Effective Date: 17 March 2026
Business Name: Aqua Spa & Skin
Email: jeffreysbay@aquaspa.co.za
Website: www.aquaspa.co.za
At Aqua Spa & Skin, we are committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA).
1. Information We Collect
We may collect and process:
- Full name
- Email address and phone number
- Billing and shipping address
- Order and transaction details
- Payment information (processed securely by third-party providers)
- Device and usage data (IP address, browser type, cookies)
2. How We Use Your Information
We use your information to:
- Fulfill and deliver your orders
- Process payments securely
- Communicate with you about orders and customer support
- Improve our website and customer experience
- Comply with legal obligations
- Prevent fraud and ensure security
3. Legal Basis for Processing (POPIA)
We process your information:
- With your consent
- To perform a contract (e.g., completing your order)
- To comply with legal obligations
- For legitimate business purposes
4. Sharing of Personal Information
We may share your data with:
- Payment providers
- Courier and delivery companies
- Website and IT service providers
All third parties are required to protect your information.
5. Data Retention
We retain personal information only as long as necessary for:
- Order fulfillment
- Legal and tax requirements
- Business recordkeeping
6. Your Rights (POPIA)
You have the right to:
- Access your personal information
- Request correction or deletion
- Object to processing
- Lodge a complaint with the Information Regulator
To exercise your rights, contact: jeffreysbay@aquaspa.co.za
